Abir Sajib
General Manager | Hospitality Operations & Revenue Growth
London, UK.About
Highly accomplished hospitality professional with over 12 years of progressive leadership experience in management, operations, and customer service. Proven track record in driving significant revenue growth, optimizing operational efficiency, and building high-performing teams within dynamic environments. Adept at leveraging data-driven strategies to enhance service quality and create memorable guest experiences, poised to excel in a challenging General Manager role.
Work
London, England, UK
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Summary
Currently leading all daily operations and strategic management of the flagship Kings Stores pub, driving growth and profitability through operational excellence and team development.
Highlights
Drove a significant 15% year-over-year revenue growth through strategic marketing initiatives and innovative event programming, exceeding financial targets.
Collaborated with regional leadership to develop and execute comprehensive strategic plans, consistently achieving growth and profitability objectives for the flagship pub.
Recruited, onboarded, and developed a high-performing team of 50+ employees across multiple departments, fostering a culture of excellence and accountability.
Implemented data-driven operational initiatives that enhanced service quality, optimized inventory control, and improved overall financial performance.
Recognized with the prestigious 2023 award for Best BCP Conversion, acknowledging exceptional business continuity planning and execution.
London, England, UK
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Summary
Managed comprehensive bar and beverage operations across multiple outlets, directing a large team and implementing programs to enhance service and sales.
Highlights
Supervised and directed a large team of 45 staff within the bar and beverage service department, ensuring seamless operations and high service standards.
Managed end-to-end inventory control, budget allocation, and profit & loss statements for multiple outlets, contributing to enhanced financial health.
Spearheaded comprehensive training programs that boosted overall service ratings by 15% over a two-year period, significantly improving guest satisfaction.
Increased annual sales by 8% through the successful design and execution of targeted promotional campaigns, expanding market reach and customer engagement.
London, England, UK
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Summary
Oversaw daily bar operations and managed a dedicated team, focusing on customer service excellence and effective inventory management.
Highlights
Oversaw daily bar operations and effectively managed a team of 15 bartenders and servers, ensuring efficient service delivery and positive guest experiences.
Maintained rigorous inventory controls and optimized ordering processes to consistently meet dynamic customer demand and minimize waste.
Provided expert customer service, cultivating a loyal client base through personalized interactions and proactive problem-solving.
Collaborated on impactful marketing efforts, including social media campaigns and event planning, to enhance brand visibility and attract new clientele.
Languages
English
Skills
Hospitality Management
Restaurant Operations, Bar Management, Guest Experience, Service Quality Improvement.
Leadership & Team Development
Team Leadership, Staff Training, Recruitment & Onboarding, Performance Management, Multi-Department Oversight.
Financial Management
Inventory Control, Budget Management, Profit & Loss (P&L) Oversight, Cost Optimization, Financial Performance Analysis.
Customer Experience
Customer Service Excellence, Client Relationship Management, Service Rating Improvement, Loyalty Program Development.
Strategic Growth
Revenue Growth, Strategic Planning, Marketing & Event Programming, Promotional Strategies, Market Expansion.
Operations & Data Analysis
Daily Operations Management, Data-Driven Initiatives, Operational Efficiency, Process Improvement, Reporting.